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  • Community Pharmacy

      Our Community Pharmacy Brands & Services.

      We offer a flexible range of brands and services to strengthen the health of your pharmacy business.

      Explore our brands
    • Brands
      • Amcal
      • Discount Drug Stores
      • Guardian
      • PharmaSave
      • WholeLife
    • Services
      • Data and Technology
      • Dispensary Services
      • Health Services
      • Private and Exclusive Label
      • Sigma Financial Services
      • Sigma Rewards
      • Supply Network and Logistics
      • Team Training
  • Wholesale
    • Supplier Information
    • Terms & Other Resources
    • Open a Pharmacy Account
  • Hospitals & Aged Care
  • Operations
  • 3PL / 4PL
  • About Us
    • Our Story
    • Background
  • News
  • Careers

      Search Opportunities

      Sigma Healthcare offers a wide range of job opportunities. Click here to view our current vacancies.

      Search Sigma Jobs
      • Talent Acquisition Process What to expect at each step of our Recruitment process
      • Careers Careers at Sigma Healthcare
      • Working at Sigma Find out what it’s like to work at Sigma Healthcare.
      • FAQs & Interview Tips Have a question? Visit out FAQs & Interview Tips page for more information.
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Our Supplier Information

  • Range Your Products with Sigma
  • Terms & Other Resources
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Sigma is committed to developing strong partnerships across its supply chain.

We recognise that through building great working relationships with our suppliers, Sigma will better serve our pharmacy customers and their communities.

We have created this area on our website to provide all suppliers (whether potential, new or existing) with important, useful and current information about the way Sigma works with suppliers across all aspects of our relationship – so we are always on the same page when we do business together.

Through this portal, suppliers can access common terms and conditions, handbooks, manuals and standards etc. that Sigma seeks to apply across its supply chain.  The information published here is updated from time to time and will be added to as Sigma continually improves the way it works with suppliers.

Keeping up with changes published by Sigma is the supplier’s responsibility. Copies of our Terms and Conditions, Supply Chain Quality Assurance Standards and other policies and procedures can be downloaded via the ‘Terms & Other Resources’ tab above or by clicking here.

 

Supplier Analytics Portal:

Sigma Supplier Analytics Portal offers our suppliers with online self-service reporting to Sigma’s subscription-based data reports.  On the Portal, you will find a centralised repository with a comprehensive suite of reports, including a single shared view of our stock and sales data. Many suppliers have taken advantage of this fee-for-service, receiving reports on current Stock on Hand (SOH) and Stock on Order (SOO) as well as an aggregated historical view of 12 months’ sales of their products across our national distribution network.

Are you interested in finding out more?

To discuss the best reporting solution for your business, get in touch with the Sigma Wholesale Supplier Engagement Team. They will be happy to  discuss all options, help you select the best subscription solution for your business and set you up on the platform.

For more information, email Wholesale_Supplier_Operations@sigmahealthcare.com.au

Our General Approach to Procurement
Sigma expects all suppliers to comply with the minimum operating and legal requirements set out inÂ…
Learn more
Our Expectation and Minimum Requirements for Suppliers
The Supplier Handbook sets out our minimum expectations of Suppliers about the way we do business …
Learn more
Our Approach to Contracting
All goods and services supplied to Sigma are supplied in accordance with: Sigma’s Standard Pu…
Learn more
Our EDI Portal for Direct Suppliers
Sigma’s preferred means of transacting with all Suppliers of Stock (i.e. products for resale …
Learn more
Our Invoicing and Payment Requirements
Exchanging data electronically ensures more efficient and effective processing of order and payment…
Learn more
Our Ranging for Banner Brands
To find out more about the way Sigma works with suppliers across our pharmacy banner brands, please…
Learn more

Our General Approach to Procurement

Sigma is committed to developing strong partnerships across its supply chain

Sigma expects all suppliers to comply with the minimum operating and legal requirements set out in our Supplier Handbook and Quality Assurance Standards.

Copies of these booklets can be downloaded from the ‘Terms and Other Resources’ tab above.

Sigma has a centralised procurement function located in our Rowville office who support our team members source both Stock Products (i.e. for resale via our pharmacy network and other channels) and Non-Stock (i.e. not for resale).

Requests for proposal / quotation or invitations to tender issued by Sigma are subject to Sigma’s Standard Conditions of Quotation, a copy of which can be downloaded via the ‘Terms & Other Resources’ tab above.

As a new or existing supplier, Sigma may request you to complete a Supplier Questionnaire. Copies of the Supplier Questionnaires (separate for Direct versus Indirect) can also be downloaded via the ‘Terms & Other Resources’ tab.

Our Expectation and Minimum Requirements for Suppliers

Sigma publishes a Supplier Handbook to provide new and existing supplier with all the basic information they need to know when supplying goods and services to Sigma.

The Supplier Handbook sets out our minimum expectations of Suppliers about the way we do business together, including value alignment, our code of conduct and ethics, our health and safety policy, our approach to legal compliance and our general approach to sourcing and contracting.

We expect you, as a current or potential Supplier, to carefully review and share the contents of the Handbook with other team members in your business and people in your own supply chain to ensure that Sigma “way of working” is understood and achieved when you do business with us. If  you are a supplier of products for resale across Sigma’s customer network you will need to comply with the Supply Chain Quality Assurance Standards (QAS) which set out minimum standards for packing, labeling, delivery and transacting via our Distribution Centre network.

Please remember the Supplier Handbook and QAS contents are dynamic and will be updated from time to time as Sigma continually improves the way we work with our suppliers. The most current version of each document will always be accessible from our website via the ‘Terms & Other Resources’ tab above.

Our Approach to Contracting

Sigma is committed to working with suppliers under written agreements. This prevents problems and promotes better relationships from the start.

All goods and services supplied to Sigma are supplied in accordance with:

  1. Sigma’s Standard Purchase Order Terms and Conditions for Non-Stock Items; or
  2. Sigma’s Standard Purchase Order Terms and Conditions for Stock Items; or
  3. a separate written agreement made between the Supplier and Sigma specifically for the goods and services being supplied.

The above documents form legally binding agreements between us on how we will do business together. All purchase orders issued by Sigma to suppliers for stock products are issued subject to the Standard Purchase Order Terms and Conditions for Stock Items unless a separate written agreement has been made between Sigma and the supplier which overrides those terms.

Copies of our Standard Purchase Order Terms and Conditions can be downloaded via the ‘Terms & Other Resources’ tab above.

Sigma may also issue trading terms / appointment letters to suppliers of stock products to cover discounts, delivery terms, rebates and similar matters concerning the supply of products to Sigma which must be read alongside the Standard Terms and Conditions.

Our general approach to contracting and managing shared legal obligations is set out in more details in Chapter 5 and 6 of the Supplier Handbook, a copy of which can be downloaded via the ‘Terms & other Resources’ tab above.

Our EDI Portal for Direct Suppliers

Electronic Data Interchange (EDI)

Sigma’s preferred means of transacting with all Suppliers of Stock (i.e. products for resale via Sigma’s distribution network) is by EDI system to system file transfer.

Sigma has partnered with SPS Commerce to facilitate our electronic business to business (B2B) communications. EDI is an efficient, secure and timely method of communicating business transactions.

SPS Commerce, a SaaS provider of supply chain solutions, provides the suite of EDI services for Sigma Healthcare so that EDI data to or from Sigma is processed via SPS Commerce.

Our Invoicing and Payment Requirements

Sigma is committed to improving and automating the procure-to-pay process.

Exchanging data electronically ensures more efficient and effective processing of order and payment information by minimizing keying errors and assuring timely receipt of critical data and downloads.

Please read Chapter 7 of our Supplier Handbook, a copy of which you can download via the ‘Terms & Other Resources’ tab which sets out how to submit invoices to us for payment. If you are a supplier of stock products you will need to also read the information published about using EDI methods of transacting, please see the EDI tile (on the left had side of this tab).

Our Ranging for Banner Brands

We take a holistic approach to buying and ranging. We seek to work with like-minded suppliers who are keen to showcase new products for our customers.

To find out more about the way Sigma works with suppliers across our pharmacy banner brands, please see Chapter 8 of our Supplier Handbook. A copy of which can be downloaded via the ‘Terms & Other Resources’ tab above.

If you are not yet a supplier to Sigma and would like to showcase your product(s) for ranging across our Banner Brands, we have partnered with Rangeme to make it easier for us to discover your products. Please see the Rangeme tab above for more information.

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