Sigma has been connected to the Guardian brand since 1982 first as a distributor, then as owner of the successful retail pharmacy brand. The Guardian name continues to instill trust and care and we are excited to bring to market the revitalised Guardian product range.

Guardian is a trusted healthcare brand that built its reputation on protecting the health of local communities, keeping them feeling well. This legacy continues with the Guardian product range, bringing together the best of Guardian – the connection to quality, trust and care – while supporting these communities with competitively priced essentials.

The vision for the Guardian range is to offer trusted products you can rely on to meet the daily health needs of you and your family across key product categories.

Range:

• Medicines,
• Health & Wellbeing,
• FMCG,
• Beauty & Skincare,
• Baby
• First Aid & Wound Care,
• Medical Devices & Aids

All Guardian products are supported with a quality guarantee.

With a core range of gentle formulations that work with most skin types, Skin Theory is the family-friendly indulgence that will help evolve your daily cleaning rituals. The range includes fragranced and non-fragranced ranges and includes tears-free hair products, dermatologically tested key lines and a range of natural ingredients.

Skin Theory is proudly designed and made in Melbourne, Victoria.

Range: body care and haircare.

Beauty Theory offers customers elevated essentials at great prices for your everyday needs, all backed with the quality guarantee that gives confidence to our pharmacy and retail customers. All products have been redesigned with a broader product range and new categories delivering on range, quality, function, style, price with a contemporary look and feel.

Range: bath essentials, nail care, beauty tools, cosmetic accessories, haircare tools and accessories.

The Pharmacy Care range consists of over 200 products in a variety of front of store categories such as first aid, health management, eye care, soaps and toiletries and oral care. The range delivers cost effective alternatives that offer great value to you and your customers.

The Pharmacy Care products are supported with a quality guarantee.

Sigma Private Label Money Back Quality Guarantee

Sigma Healthcare prides itself in its commitment in providing quality products.  If for any reason our product does not meet your expectations, we will return the purchase price you paid for your product with no questions asked.

Sigma’s money back quality guarantee is not intended to replace your consumer rights or a seller’s obligations under the Australian Consumer Law, but to provide a fast and easy resolution when you are not entirely satisfied with the quality of the product(s) you purchased. The money back guarantee operates in addition to your statutory rights under the Australian Consumer Law.

Eligibility Criteria

To be eligible to claim the money back guarantee you will need to:

• Provide a valid proof of purchase
• Have purchased the product(s) at an Amcal Pharmacy or Discount Drug Store within Australia, or online from the Amcal or Discount Drug Stores website
• Have purchased the product(s) no more than 6-months ago; and
• Ensure that at least 50% of the contents remains.

Are you a customer returning to our Pharmacy retail store?

How to make a claim

You will need to take the product together with the proof of purchase to the pharmacy you originally purchased the product(s).

If you purchased the product(s) online from the Amcal or Discount Drug Stores website, please take the product together with the proof of purchase to the pharmacy that fulfilled your order (this information can be found on the order invoice).

You will need to be prepared to provide details such as your name and contact number, along with a government issued identification document may be required to be presented.

Provided you are eligible to receive the money back guarantee, it will be issued using the original payment method as specified in your proof of purchase.

If the reason for your return is due to a change of mind, please contact the pharmacy that you purchased the product(s) from or fulfilled your order for further details.

Contact

If you wish to speak to our friendly customer service team for further details about this policy, please contact us on 1800 500 760 between 9.00 am – 5.00 pm (AEST) Monday – Friday.

Are you a Pharmacy retail store returning product to Sigma Healthcare?

Please visit Sigma Connect or refer to the Sigma Healthcare’s Credit and Returns Policy to find out more on the Sigma Credit & Returns Policy and In-store Returns Procedure.

Alternatively, please contact your account manager for further information.