Amcal has been awarded Canstar Blue’s Most Satisfied Customers Award for 2024! Amcal secured the highest rankings against other leading Australian pharmacy brands in Overall Satisfaction, Checkout Experience and Store Layout and Presentation.

Canstar Blue, one of Australia’s most respected comparison websites, in its latest published pharmacy customer satisfaction ratings index, reported survey results from over 2,300 respondents who had visited a pharmacy in the past six months, with Amcal receiving the highest satisfaction rating from respondents.

Christine Seib, Canstar Blue Editor-in-Chief said “Convenience is the main reason Australians repeatedly return to the same pharmacy, so offering a good selection of products that are easy to find and quick to buy is key to satisfying customers in this retail category. Amcal does that, receiving five stars from its own customers for its store layout and presentation and for an efficient checkout experience. It also scores well for its broader product range, its ability to fill the majority of prescriptions and its speed in dispensing those prescriptions. That well-rounded performance helped Amcal receive a full five stars for overall customer satisfaction too, making it the winner of Canstar Blue’s Most Satisfied Customers award for pharmacies in 2024.”

This recognition reflects our Amcal teams’ dedication to supporting the health and wellbeing of every person who walks through their pharmacy doors. Respondents highlighted our great service and knowledgeable staff as just some reasons they choose Amcal.

At Amcal, we pride ourselves on providing expert advice and comprehensive healthcare services, plus ensuring the shopping experience is accessible and welcoming for our local communities. The high ratings Amcal received in Checkout Experience and Store Layout and Presentation acknowledge how our Amcal pharmacy teams are executing with excellence. From expanding our product offerings to trialling new marketing initiatives and channels, we are excited about what the future holds for Amcal.

We are also pleased to announce that Discount Drug Stores was the runner-up in the Most Satisfied Customers Award. Congratulations to our Discount Drug Stores pharmacies and teams! Discount Drug Stores took out 5 stars for Prescription Availability and Speed of Dispensing, making good healthy easy and more convenient for your customers.

Sigma Healthcare announced a commitment to supporting the growth of our Amcal and DDS brands as a strategic priority.

Renee Watson, Head of Retail Operations commented “Congratulations to our Amcal and DDS teams who are making health and wellbeing accessible for their local communities.”

“Canstar Blue’s Most Satisfied Customers Award for Amcal is a fantastic recognition of our dedicated pharmacy teams’ commitment to delivering an excellent customer experience, expert advice and comprehensive healthcare services. And a big thank you to all our Sigma team who work hard every day to ensure our pharmacy customers are supported to deliver excellent customer service,” she said.

From the entire Sigma team – Congratulations!

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