Now in its fourth year, our LEAPP Dispensary Excellence Program is taking enrolments for the 12-week Foundation course commencing August 2020.
Launched in 2017 for our Amcal and Guardian pharmacies as an industry first, the LEAPP Dispensary Excellence Program is now a proven way of inspiring pharmacy teams – significantly enhancing engagement with patients, leading to a boost in revenue and profits as a result. Across participants, pharmacies are seeing an average $51,282 annual gross profit uplift.
What is the LEAPP Program?
The vision behind LEAPP is to deliver dispensary workflow efficiencies that free up pharmacists’ time to engage more with their patients. Traditionally, the most knowledgeable members of your dispensary team are so busy they are struggling to find time to speak with patients and offer expert advice and value-added health services.
The LEAPP Dispensary Excellence Program delivers the following outcomes:
- Increased pharmacist availability at script-in and script-out counters
- Enhanced engagement with patients
- Successful implementation of value-add health services
Standing for Leadership, Engagement, Analytics, Physicals and Professional Services, the Foundation course is undertaken by pharmacy teams to understand the strategy behind LEAPP and how to make the sustained practice changes necessary to achieve its vision. Over 12 weeks, participants follow a structured learning and development program across five elements:
- Leadership and change management to build team culture and sustain change
- Engagement and Care Counselling to optimise customer interactions and create better health outcomes and product and services uptake
- Analytics and data to set goals, measure outcomes and support business performance
- Physical design and workflow to build efficiencies and optimise dispensary systems and processes
- Professional Services implementation and execution to add value and revenue
As well as a series of online assets and virtual workshops, our pharmacist team of Subject Matter Experts provide in-pharmacy coaching and support.
Following the completion of the 12-week LEAPP Foundation Program, pharmacies continue to receive support from the team of pharmacists and LEAPP coaches to maintain and sustain behaviour change. This includes phone and video coaching sessions, online e-learning modules and webinars, and weekly newsletters to reinforce key actions that support team engagement and business results.
Benefits of LEAPP
Over four years, 160 pharmacies have completed LEAPP Foundations and the data indicates they have experienced significant benefits. Here are some of the remarkable ongoing outcomes for those pharmacies:
- doubled pharmacist availability at script in and script out counters, ensuring greater engagement with patients, as tracked by our LEAPP Elite performance tool
- year-on-year three times faster growth in prescription volumes compared to our other pharmacy customers
- average $51,282 annual gross profit uplift from prescription and other additional incomes.
Here’s what just two of our graduates have to say!
“I knew I wanted more patient-pharmacist interaction but… I was always managing and doing tasks that I didn’t need to be doing and that was preventing me from spending time with my patients… I was able to step back and analyse everything we do in the business. Because of the LEAPP program we have seen a 5-7% increase in script growth and 22% growth in OTC sales. [It] has enabled us to transform our customer experience and we now provide a very consistent, pharmacist-led experience.” (Owner, small format pharmacy with a single pharmacist and two Dispensary Assistants)
“[LEAPP] has reinvigorated my passion for pharmacy again, our patients are happier and grateful for our time and we’ve also seen a significant increase in pharmacy profitability… I would highly recommend pharmacists to get involved if they have the opportunity, as it will completely change the trajectory of their business for the better.” (Owner of a medium-sized regional pharmacy with a diverse professional offering including Compounding)
Anecdotally, LEAPP pharmacy owners have also been telling us that the time-management skills and process efficiencies gained by their dispensary teams have proven especially valuable in helping them soldier on amidst the crisis of the coronavirus pandemic.
Get involved!
By enabling pharmacists to spend more time with their patients, customers become more loyal and communities benefit from better health outcomes. Pharmacists and their teams work more efficiently and experience increased job satisfaction. Pharmacy owners reap the rewards of increased profits from their existing customer base – as well as word-of-mouth and social media recognition of their unique service proposition.
At Sigma Healthcare, we continually build on the success of our LEAPP Dispensary Excellence Program by enhancing training modules and methodologies. The 2020 Foundations Program runs from 24th August 2020, and will be delivered through flexible online and interactive methods. If you’d like to join us, remember that registrations are limited each year, and will close on 24th July 2020.
Sigma is looking towards a modified LEAPP program that would be released across other Sigma branded pharmacies from 2021 onwards.
If you would like more information about our LEAPP program, please contact your Business Development Manager or our State Sigma Account Managers, or click here.
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