How Sigma Healthcare continues to respond to COVID-19

We appreciate how difficult these current circumstances are for our team members, customers, patients and communities. We are here to help.

During these unusual circumstances, our focus is to implement practices that enable us to continue to service our pharmacies, their patients and local communities.

 

How we are helping our customers and partners:

Ongoing Guidance We are providing our partners with ongoing financial guidance and support to access federal government assistance programs as well as providing regular updates on restrictions and changes to legislation.
Toolkit Access Partners have access to the Pharmacy Team Contingency Planning Toolkit, relevant Webinars and an on call crew service.
In Store Safety With safety our number one priority, we are ensuring hand sanitiser; PPE clothing, masks and Perspex screens; and effective cleaning products are available for our customers.

With our customers in mind, we are excited to have launched a new delivery platform to provide a more convenient home delivery pharmacy service. For more information on this new service, please see the link below.

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To ensure we can continue to service and support the community, we have put in place the following measures:

Business Continuity Plans Continuously reviewing and updating our Business Continuity Plans (BCP), as required, to ensure we are prepared for a variety of potential scenarios.
COVID-19 Working Group Established a cross-functional COVID-19 Working Group to monitor the evolving situation, identify potential business risks and recommend mitigations.
COVID Safe Response Plan Implemented and refreshed appropriate COVID Safe Plans across our sites which include good hygiene practices, face mask protocols and education to team members to prevent the spread of the disease.
Cleaning and Sanitisation Implemented additional cleaning and sanitisation of all our sites, particularly for high-contact areas and counters.
Continued Support Sigma team members continued to provide support and service to our customers via phone, email and in store/on site at our customers’ pharmacies, hospitals, aged care facilities, only when safe to do so, to help alleviate the risk of exposure and transmission of COVID-19.
Remote Workforce Implemented policies and practices to enable our office-based staff to work from home, as required, while still ensuring continuity of business operations. Our warehouse teams continue to work on site as part of our essential operations to ensure continuity of customer supply.
Additional Health and Safety Steps Introduced additional health and safety steps at our MPS TGA accredited facilities to minimise potential risks to patients.
Screening Requirements Visitors to our sites are restricted to those critical to ongoing business continuity and only admitted after satisfactorily meeting screening requirements. Where there is a COVID-19 risk, visitors will be denied access to the site and asked to rearrange their meeting by alternative means.
Providing Emotional Support Continuing access to our Employee Assistance Program for Team Members and their families

For more information about our retail pharmacy brands & FAQs, visit their web pages.

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For more information on the current COVID-19 situation, visit:

Australian Department of Health current advice
Centres for Disease Control and Prevention
National Pharmaceutical Services Australia (NPSA)
Doctors On Demand Telehealth Service
World Health Organisation
Australian Government
VIC Government
NSW Government
SA Government
QLD Government
WA Government
TAS Government
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